Returns & Refunds Policy

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

• Be in its original, unopened packaging, with all tags attached
• Be unused and unworn, in the same condition as received
• Include a receipt or proof of purchase

All No Pain Pillow products include a tamper-evident seal. If this seal is opened, broken, or removed, the product is not eligible for return due to health and safety regulations.

Medical Device Regulations (DME Compliance)

Our pillows are classified as Durable Medical Equipment (DME) and are subject to strict health and hygiene regulations. Once a DME product has been opened or used, it cannot be returned or resold due to contamination risks. This policy is in place to protect the safety and hygiene of all customers.

How to Request a Refund or Return

To request a refund or return, please contact us at:

📧 info@pillow4pain.com

Include the following information in your message:

• Order number
• Reason for the request
• Photos (if the item is damaged or incorrect)

Our support team will review your request and provide next steps if your return is approved.

Note: Returns or refunds will not be processed without prior approval.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns or refunds on:

• Opened or used pillows (due to DME and hygiene regulations)
• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you are unsure whether your item qualifies, please contact us before purchasing.

Exchanges

If you would like a different item, the fastest option is to return your original order (if eligible) and place a new order separately.