Last Updated: January 2024

At No Pain Pillow, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

Personal Information: When you make a purchase, create an account, or contact us, we collect information such as your name, email address, postal address, phone number, and payment information.

Browsing Information: We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and the time and date of your visits.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Responding to your inquiries and customer service requests
• Personalizing your shopping experience
• Sending promotional emails and marketing communications (with your consent)
• Improving our website functionality and user experience
• Detecting and preventing fraudulent transactions
• Complying with legal obligations

3. Cookies and Tracking Technologies

What are Cookies? Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver personalized advertisements

Managing Cookies: You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Payment processors, shipping carriers, and email service providers who assist in operating our website and conducting our business
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement comprehensive security measures to protect your personal information, including:

• SSL encryption for all transactions
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Access and Correction: You have the right to access, update, or correct your personal information at any time by logging into your account or contacting us.

Opt-Out: You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by contacting us directly.

Data Deletion: You may request deletion of your account and associated personal information, subject to legal retention requirements.

California Privacy Rights: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of your personal information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, which may have different data protection laws than your country of residence.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

No Pain Pillow
Email: privacy@nopainpillow.com
Phone: 1-800-PILLOW-1
Mailing Address: 123 Comfort Lane, Sleep City, SC 12345, USA

We will respond to your inquiry within 30 business days.